2006-

Current

Barrie, Ontario

Information Security Analyst, Information Security Operations

Provide Support to client initiatives, enquiries, issues and requests from customers in a professional, knowledgeable, courteous and efficient manner. Process remote access requests for Internal and External Customers for Web, VPN, Dialup and Mainframe Services.

2003-2006

Orillia, Ontario

Customer Service Rep: Care, Wireless Web Support, Tech Tier 1

As a CSR handled inbound Customer support calls for a prominent US based telecommunications client. Jobs include handle 60-80 inbound calls per day in such situations as troubleshooting, explain products, services and billing, as well as minor up selling of services suited to customers.

2003-2004

Telecommute

2^ND Level Tech Support / Network Administrator

Monitor and maintain six web hosting servers and multitude of dedicated servers on an on-call basis. Also possess the ability to answer support tickets relating to server issues.

2002-Current

Pickering, Ontario

Contract Network Administrator

Duties included install and maintain Linux based server. Multiple Windows and DOS machines connect to Samba system for security, network printing and file service of network programs and databases. Upkeep of local computers and printers. Connected standalone fax machine to network for network based faxing. Ongoing support of office systems on an on-call basis only.

2001-2003

Burlington Ontario

Home Technical Technician

Worked as a Home Technician installing cable modems, run RF cable in house, troubleshoot connectivity issues. Responsible for and drive a company vehicle to site. Client operating systems included Windows 98/Me/2000/XP and MacOS 8/9.

2000

Telecommute

Senior I.T. Administrator

Worked on “The Arena” project. Jobs included managing co-workers and finding appropriate staff, designing and creating ActiveX modules. Also worked as the senior systems administrator. This included jobs such as, looking after all hardware and software on many Linux, Windows NT 4, and Windows 2000 servers.